Step-by-step guide to answering this type of IELTS Writing Task 1 question. Covers structure, key language, and band-scoring criteria.
Originally published February 2018. Last reviewed 3 July 2026.
In this post, we will look at a formal letter example Credit card.
A formal letter is written when you need to write to a company or organisation where you do not know the person to whom you are addressing. Sometimes these letters are addressed to a person of importance, who you do not know, in which case the person’s name and the title are used – ‘Dear Prime Minister May….’
A formal greeting: Dear Sir or Madam, Dear Sirs, Dear HR Manager. When signing off the letter, ‘Yours truly’, ‘Sincerely yours’ and ‘Yours faithfully’ would be used for semi-formal or formal letters.
If you would like more information on how to write a formal letter please click this button below:
You ordered a new credit card from the bank about 14 days ago and still have not received it. You are not happy about this. Write a letter to the bank. In your letter say:
Why you are writing to them.
Ask why you have waited so long for the new card
Ask the bank manager what he will do about this matter.
Take a look at the model answer: Formal Letter- Credit Card
Dear Sir,
I am writing to complain about the service that I have received from your bank. About 14 days ago I ordered a new credit card online and it has still not arrived. I have called the helpline and have not received any answer to where the credit card is at present. Please email or phone to inform me of when I can be expecting this new card and to explain why I have waited so long. The card would have been sent via recorded mail, therefore as a priority, it should have arrived within 2 days of your bank sending it. I would also like to know what actions you will be taking to ensure that this situation is rectified, counting on the fact that my new credit card may have been stolen for fraudulent purposes or lost in the mail system. I also want to know that you intend to have this card cancelled and a new one sent out to me as soon as possible. I have been a user of this bank since 1995 and this is the first time I have complained about any services. I await your response.
Yours sincerely, Ben Jones
This letter covers the three main points in the task. It has been clearly organised with each key point being written about in a separate paragraph.
Paragraph 1 – Explains why he is writing to the bank
Paragraph 2 – Details of why he has waited so long for the credit card
Paragraph 3 – States what he wants them to do
The tone of the letter is formal and therefore appropriate as it is being sent to a person you do not know from a business. The language used makes sure the letter is polite (Dear Sir or Madam……I am aware that……I await your response……Yours faithfully).
There is also evidence of a range of sentence structures, no grammatical or spelling errors.
Step-by-step guide to answering this type of IELTS Writing Task 1 question. Covers structure, key language, and band-scoring criteria.
Originally published February 2018. Last reviewed 3 July 2026.
In this post, we will look at a Semi-formal letter example: You want to drop a course at University
A semi-formal letter is written to someone that you know by name and with whom you have a professional or business relationship with, for instance; your teacher, accountant, landlord, etc. The surname should be used when addressing them – Dear Mrs.Thomas, Dear Mr Jones.
A semi-formal greeting: Dear Mr Hopkins, Dear Mrs Thomas
When signing off the letter, ‘Yours truly’, ‘Sincerely yours’ and ‘Yours faithfully’ would be used for semi-formal or formal letters. In semi-formal letters, you can also use – ‘With best wishes’ and ‘With regards’.
If you want to see more information about how to write a semi-formal letter please view this post >>
Semi-Formal Letter: You want to drop a course at University
You are finding your course load very heavy at University. Write a letter to your faculty manager. In your letter:
Explain why you are struggling with the course load
Ask to drop a module
Ask for extra help with time management.
Take a look at the model answer: Semi-Formal Letter
Dear Professor Morris,
I am writing to inform you that I am finding the course load difficult this year and therefore my grades have been suffering. I find that I do not have enough time to work on all of the required modules and have become very stressed as a result. I formally request to withdraw from one module: Literary works from 1910-1930 (LIT 220). The main reason I would like to leave that module is that there is so much to cover and with the other courses I am unable to commit fully to this. I feel as though I am too stretched over many subjects to be able to do well in everything. I study for at least 40 hours per week and this is not enough to boost my grades in all areas. I would also like to request help from you in organising my time, as I find that I have a study schedule but my grades have slipped recently. Any advice that you could give me would be really appreciated, in order for me to get back up to 90% or over for each assignment. I apologise for wanting to leave the course halfway into the term, but for my grades and health, I feel strongly that this is the right choice. Thank you for your time and consideration, if you need to have a meeting with me you can email me – Jenny12@gmail.com or call me – 298-4567. I look forward to hearing from you soon.
Sincerely yours, Jenny Smith
Instructor Feedback on Semi-Formal Letter: You want to drop a course at University
This letter covers the three main points in the task. It has been clearly organised with each key point being written about in a separate paragraph.
Paragraph 1 – Explains why she is struggling with the course load
Paragraph 2 – Details of the module she wants to drop
Paragraph 3 – Asks for help with time management
The tone of the letter is polite and therefore appropriate as it is being sent to a teacher (I am writing to you to request…..I can assure you….please contact me at the earliest opportunity). There is also evidence of a range of sentence structures, no grammatical or spelling errors.
Step-by-step guide to answering this type of IELTS Writing Task 1 question. Covers structure, key language, and band-scoring criteria.
Originally published February 2018. Last reviewed 3 July 2026.
In this example, we will look at an informal letter example.
An informal letter is the type of letter you would write to a friend or family member. First names are used, or family terms, for example; Dear mum, Dear Uncle Tom, Dear Dad, etc.
An informal greeting > Dear Sarah, My dear friend, Dear Aunt Clare
When signing off the letter, you can use – ‘With best wishes’ and ‘With regards’. ‘Hope to see you soon!’ is a very informal way to close the letter.
For more infor mation on the letter structure, please visit this post on how to write an informal letter >
How are you doing? It’s been a while since we have seen each other. I have great news to share with you, I got a job in London and will be moving there on the 20th June. As you know, I am not familiar with the city and would love it if you could help me to find somewhere to stay. The company have offered to assist me by booking a hotel for the first week of my arrival but after that, I will need a permanent residence.
I would prefer to live close to my workplace, to save on the daily commute. It would also be convenient if it was situated near a tube station and local high street or shopping area. I know that this will be expensive as it is in central London, but I don’t mind sharing a house or apartment with others.
I would be happy to share my living space with other professionals, or if it would be possible to live on my own in a studio apartment. My budget is around £800 per month, I hope that it will be possible to find something at that price, in a central location.
Please get in touch and let me know if you can help me to find something.
I look forward to seeing you again soon when I come to London.
With regards,
Jenny
This letter covers the three main points in the task about the accommodation.
It has been clearly organised with each key point being written about in a separate paragraph.
Paragraph 1 – Asks the friend for help in finding somewhere to stay.
Paragraph 2 – Tells the friend where she would like to live.
Paragraph 3 – Describes the type of place she is looking for.
The tone of the letter is informal and therefore appropriate as it is being sent to a friend (Hope you are doing well…..have a good catch up….see you soon!)
There is also evidence of a range of sentence structures, no grammatical or spelling errors.
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If you need help preparing for the IELTS Test, join the IELTS Achieve Academy and see how we can assist you to achieve your desired band score. We offer an essay correction service, mock exams and online courses.
Comprehensive guide covering essential IELTS preparation strategies and techniques to help you achieve your target band score.
Originally published February 2018. Last reviewed 3 July 2026.
About Lena’s IELTS Journey
Lena, a nurse from Poland, needed to achieve a specific IELTS band score for professional registration and visa purposes. Like many healthcare professionals, Lena faced the challenge of demonstrating English language proficiency while maintaining a demanding work schedule.
The Challenge
Healthcare professionals seeking to work internationally typically need an IELTS overall band score of 7.0, with no individual component below 6.5 for nursing registration, or 7.0 in each component for medical registration in countries like the UK and Australia. This is a high standard that requires focused, strategic preparation.
Key Strategies That Helped
Focused practice on weaker skills: Identifying and targeting specific skill gaps rather than generic study
Using professional context: Leveraging medical and healthcare vocabulary already known from work
Consistent daily practice: Even 30-60 minutes of targeted daily practice builds steady improvement
Professional feedback: Getting expert evaluation on writing and speaking to understand examiner expectations
Advice for Other Healthcare Professionals
If you are a nurse or healthcare worker preparing for IELTS, focus on the academic register required for professional contexts. Practise writing reports, describing processes, and explaining medical procedures clearly — these skills directly transfer to IELTS Writing and Speaking tasks.
Originally published on IELTS Achieve. Last reviewed 3 July 2026.
Comprehensive guide covering essential IELTS preparation strategies and techniques to help you achieve your target band score.
Originally published February 2018. Last reviewed 3 July 2026.
About Mae’s IELTS Journey
Mae, a nurse from the Philippines, needed to achieve a specific IELTS band score for professional registration and visa purposes. Like many healthcare professionals, Mae faced the challenge of demonstrating English language proficiency while maintaining a demanding work schedule.
The Challenge
Healthcare professionals seeking to work internationally typically need an IELTS overall band score of 7.0, with no individual component below 6.5 for nursing registration, or 7.0 in each component for medical registration in countries like the UK and Australia. This is a high standard that requires focused, strategic preparation.
Key Strategies That Helped
Focused practice on weaker skills: Identifying and targeting specific skill gaps rather than generic study
Using professional context: Leveraging medical and healthcare vocabulary already known from work
Consistent daily practice: Even 30-60 minutes of targeted daily practice builds steady improvement
Professional feedback: Getting expert evaluation on writing and speaking to understand examiner expectations
Advice for Other Healthcare Professionals
If you are a nurse or healthcare worker preparing for IELTS, focus on the academic register required for professional contexts. Practise writing reports, describing processes, and explaining medical procedures clearly — these skills directly transfer to IELTS Writing and Speaking tasks.
Originally published on IELTS Achieve. Last reviewed 3 July 2026.
